Terms of sale

Article 1 – purpose

The General conditions of sale apply exclusively to relations between the HEPRO seller and the entity ("the customer") who placed the order on the (s) site (s) Internet of Hepro. Any order implies the customer without reserve membership on the General conditions of sale.

Article 2 – prices

Invoicing is established according to the prices on the website at the time of the order.

Article 3 – VAT

For customers located in France (excluding Dom – Tom), VAT at the current rate, is added to the price
For customers located in the Dom – Tom: billing is done H.T.

For customers located in other countries of the European Union:
-Special: VAT at the rate in force in France, adds to the price
-businesses: billing is done H.T. to the extent the company communicates its VAT number.

For customers located outside the European Union, the billing is done H.T.

Article 4 – delivery

Conditions of transport *:

-in metropolitan France and the Belgium:

o transport costs €12 ht (€14,40). Delivery is free from €70 ht (€84) of command and provided that the payment be done before shipment. Payment on invoice is only reserved to the professionals (with a VAT number) and submitted to our services agreement.


-for the rest of the European Union: consult us.


For other countries and Dom – Tom, please ask before ordering.


* These conditions of carriage apply only orders placed on the website bionetal.com or aerosolservice.com.


Order processing times listed on the www.hepro.fr site are average times. Delivery times are given for information subject to acceptance of the order. Non-compliance can in no way engage the responsibility of the seller and nor give reason for cancellation, compensation or refusal. Exceeding of deadlines over 30 working days, the customer may cancel his order subject to previously inform the seller.
What are the methods of delivery, our products travel at the risk of the buyer which shall, as appropriate, make any reservations at the reception.
Therefore, in the event of damage or damage any occurring to the goods after their expedition, the seller's liability could not be committed.
The seller is released from his obligation of delivery for all cases of force majeure and fortuitous.


Article 5 – How to order


You can place your order online on the site www.bionetal.com, using the payment methods described in Article 6

You can also, if you want to place your order on paper or by sending a purchase order to the address below (see Article 12, at the bottom of this page), by joining the order of Hepro france your paycheck.

Access reserved exclusively for professionals is conditional on registration of the user who will have to complete the online form to obtain his client code (ID) and a password. This information is strictly personal. Any loss or forgetfulness must be reported to the seller promptly by email to com@bionetal.com.
Reminder, minors have no capacity to contract.


Article 6 – payment


Except particular agreement, orders will be shipped after payment. A stock may be granted to companies, after prior agreement.

The following modes of payment are available:

  • Payment by cheque:
  • After completing your order online, you send your check, made out to the order of Hepro GmbH, to the following address:  

Hepro SARL – 17 Pole of activities Crau Durance St Andiol 13670

  • Your order will be permanently registered to receive your check


  • Payment by Paypal or credit card:

  • You have the option to pay with your PayPal account or directly by credit card and without opening account PayPal (completely secure PayPal connection).
  • Since 1998, PayPal is an easy way and secure to pay online.  PayPal allows you to pay online without sharing your financial information during the transaction. You have the possibility to make your purchases by entering only Email and PayPal password. > Learn more about Paypal


  •  Payment by bank transfer:
  • You can make your payment by bank transfer on our bank account:

(Caisse d'Epargne) account no.: IBAN-11315-00001-08007425677 – 50

IBAN: FR76 1131 5000 0108 0074 2567 750 – BIC: CEPAFRPP131


Cash on delivery, cash on delivery:

  • To France (including overseas territories): the total amount to be paid to the carrier will be equal to the total amount of the order over €12 of cash on delivery fees.
  •  For the Belgium: the total amount to be paid to the carrier will be equal to the total amount of the order plus €14 on delivery fees.
  • For other countries, the cash on delivery option is not available.


Article 7 – Reception of the goods

At the reception of the goods, the customer must verify, in presence of the driver, the State and the number of delivered package.

In case of doubt, it is required to refuse the package or to accept the parcel stating reserves adapted on the waybill to the carrier. The customer has a period of 48 hours to notify the transport company by registered letter with acknowledgement of receipt.

Article 8 – complaints – return

All claims on the apparent defects or nonconformity of the product delivered to the ordered product will be received only by registered letter with acknowledgement of receipt and within eight days after receipt of the goods.
The absence of complaint within this period implies full and final product acceptance.
A claim regularly made and justified, the merchandise will be exchanged to the identical, excluding any compensation of any kind whatsoever.
Any return of goods will not happen without the consent of the seller, and in this case, the products must be complete and accompanied by all the accessories, records and other documentation, in their original condition and packaging. The return will be free of charge, delivery costs inherent to this return, except for apparent defects or nonconformity, being charged to the sender Client.

Article 9 – responsibilities

The seller cannot be held responsible for any damage or accidents caused by the products it provides as well as of any abnormalities resulting from their improper use or not comply with caution or uses, either during handling, storage or transport products.
On the other hand, the seller has, for all stages of access to the site, of the process of order, delivery or subsequent services, that an obligation of means. Liability cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including a break of service, an external intrusion or the presence of computer viruses, or any fact qualified force majeure, in accordance with the case-law.

Article 10 – Reserve of property

The transfer of ownership of the goods delivered to the customer will only intervene only after full payment of the price.

Article 11 – labelling

Our products are labelled in accordance with the regulations for the classification, packaging and labelling, as well as in force for the transport.
The safety data sheets of the products are available to the Client on request on his part

Article 12 – Faculty of retraction of individuals

The particular customer has a period of retraction of 7 clear days from the delivery of his order that him will be refunded on return of the delivered goods. The right of withdrawal cannot be exercised unless the parties have agreed otherwise, for consumables, when they have been unsealed by the consumer. The customer must return the goods in their original packaging and State. Any return of merchandise requires a return number, by calling at (+ 33) 03 20 34 40 20. The return of the goods at the expense and risk of the buyer.

Article 13 – Identification of the client

The information collected by Hepro France in any order of the customer are required for the management of the order. Under the Act computer freedoms of 6 January 1978, you have a right of access, modification, rectification and deletion of data concerning you. You can exercise this right by sending a mail to the following address: Hepro 17 Pole Crau 13670 St Andiol France Durance.

Article 14 – Identification of Hepro France 


Tel: 04 84 250 500Fax: 04 90 24 96 72


SARL with a Capital of 50 €000

Tarascon RCS B 401 629 936SIRET: 40162993600055N ° VAT: FR52401629936

Article 15 – Attribution of jurisdiction

All different relating to the formation, execution and termination of contractual obligations between the parties cannot lead to a settlement, will be subject to the jurisdiction of the Tribunal of Commerce of Tarascon, in whose jurisdiction is located the headquarters of the seller, regardless of the conditions of sale and payment mode, even in the case of appeal in guarantee or plurality of defendants the seller reserves the right to seize the territorially competent court whose jurisdiction the seat of the customer. The present contract is governed by French law